Privacy Policy

Effective Date: September 28, 2026

1. Introduction

Ventek America LLC ("Ventek America," "we," "us," or "our") is an authorized US distributor of ERGOVENT air diffusers. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit ventekamerica.com (the "Website"), request a quote, contact us, or place an order.

For purposes of this Privacy Policy, "personal information" means information that identifies, relates to, describes, or could reasonably be linked to an individual.

2. Information We Collect

Information you provide. When you request a quote, submit a wholesale inquiry, or contact us, we collect the information you enter, such as your name, email address, phone number, company name, project details, and message. When you place an order, we collect your name, billing and shipping addresses, email address, phone number, and order details.

Payment information. Stripe, Inc. processes card payments. We do not receive or store your full card number or security code. If you pay by bank transfer, we receive the payment details provided by your bank.

Information collected automatically. When you visit the Website, our website hosting and payment providers automatically receive technical information, including your IP address, browser type, device type, pages visited, and referring website.

Information from other sources. We may obtain publicly available business contact information, such as company name, website, business email address, and phone number, to contact businesses about our products.

3. How We Use Your Information

We use personal information to:

Respond to inquiries and prepare quotes
Process, fulfill, and ship orders
Send order confirmations, shipping updates, and other transactional messages
Process returns, refunds, and claims for damaged, defective, or incorrect deliveries
Send product information, quotes, and other business communications, where permitted by law
Prevent fraud and protect the security of the Website
Maintain business, accounting, and tax records
Comply with legal obligations

We do not sell personal information, and we do not use it for targeted advertising.

4. How We Share Your Information

We share personal information only with the following categories of service providers, and only as needed for them to perform services for us:

Hostinger, our website and online store host
Stripe, our payment processor
Email service providers
Business software providers
Warehouse and fulfillment providers
Shipping carriers

We may also disclose personal information when required by law, subpoena, or other legal process, or when necessary to protect the rights, property, or safety of Ventek America, our customers, or others.

Stripe's privacy practices are described in the Stripe Privacy Policy: https://stripe.com/privacy.

5. Cookies, Tracking, and Do Not Track Signals

The Website uses only cookies and similar browser storage technologies needed for it to function, such as the shopping cart, site preferences, and payment fraud prevention by Stripe. We do not use advertising cookies or targeted advertising technologies. You can block or delete cookies in your browser settings, but the shopping cart and checkout may not work without them.

Some pages contain embedded YouTube videos. Video preview images load from servers operated by Google LLC when the page opens, so Google may receive technical information such as your IP address and browser type. If you play a video, YouTube may collect additional information. The Google Privacy Policy governs Google's use of this information.

Some browsers offer a "Do Not Track" setting. Because there is no common industry standard for these signals, the Website does not currently respond to them. We do not track visitors across third-party websites over time, and we do not allow third parties to do so through the Website, except as described for embedded YouTube videos above.

6. Data Retention

We keep personal information only as long as needed for the purposes described in this policy. Order, invoice, and payment records are kept for the period required by tax and accounting laws. Inquiry records are retained for as long as reasonably necessary to support the business relationship.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No website, internet transmission, or storage system is completely secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

You may ask us to access, correct, or delete the personal information we hold about you. We will respond in accordance with applicable law. We may keep information we are required to retain by law or need for legitimate business purposes, such as completed order records. To make a request, contact us using the details in Section 13.

You may opt out of promotional emails at any time by using the unsubscribe link or contacting us directly. We may still send transactional emails relating to your orders or requests.

9. Children's Privacy

The Website is intended for business customers and is not directed to individuals under 18. We do not knowingly collect personal information from anyone under 18. If you believe we have collected personal information from someone under 18, please contact us and we will take reasonable steps to delete it.

10. International Processing

Our service providers may store and process personal information in the United States and in other countries where they or their subcontractors operate. By submitting information through the Website, you understand that your information may be transferred to and processed in these locations.

11. Third-Party Websites

The Website links to third-party websites, including manufacturer resources and files hosted on Microsoft OneDrive. We are not responsible for the privacy practices of those websites. Please review their privacy policies before providing personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and change the effective date above. We encourage you to review this page periodically.